Terms and Conditions

These Terms and Conditions apply to all sales, orders, and deliveries of goods supplied by New Era Floor Systems Ltd (hereafter “the Company”). By placing an order, accepting a quotation, or confirming a delivery, you (hereafter “the Client”) agree to be bound by these terms.

1. Quotations and Orders

  • Validity: All quotations remain valid for 30 days from the date of issue.
  • Acceptance: A binding contract is formed only when the Client confirms an order in writing.
  • Variations: Any modifications to an order after confirmation may incur administrative and material adjustment fees.
  • Bespoke Goods: Orders for custom-cut, bespoke, or non-returnable flooring materials cannot be cancelled or amended once processed.

2. Pricing and Payment

  • Currency: All prices are quoted in British Pounds Sterling (GBP).
  • Taxes: Prices are subject to VAT at the prevailing statutory rate unless stated otherwise.
  • Price Changes: All costs are subject to change at any time prior to order confirmation.
  • Deposit: A non-refundable deposit of 50% is required before any materials are ordered from suppliers.
  • Payment Terms: Payment is required in full prior to or strictly upon dispatch of the goods. Credit account terms may be available on application, subject to status.
  • Late Fees: Interest on overdue balances will accrue daily at 8% above the Bank of England base rate.

3. Delivery Costs and TBC Status

  • Exclusions: All system and base material prices are exclusive of delivery costs unless explicitly stated in writing.
  • Quote Requirements: When requesting a quote, the Client must state their full delivery requirements (for example: Central London, 3rd floor, 3 separate loads).
  • TBC Status: All delivery fees are To Be Confirmed (TBC) at the initial point of order.
  • Area Pricing: Final delivery charges depend on the geographic area and specific delivery postcode.
  • Validation: Exact delivery surcharges will be calculated, finalised, and added to the balance invoice upon postcode verification.

4. Kerbside Delivery and Heavy Loads

  • Scope: Standard material deliveries are strictly kerbside only, due to insurance and vehicle weight restrictions.
  • Drop Point: Drivers will discharge goods at the nearest safe, flat, accessible kerbside point to the property.
  • Handling: Drivers are legally restricted from carrying materials inside properties, up driveways, or upstairs.
  • Heavy Loads: For exceptionally heavy commercial orders or oversized pallet loads, the Client must ensure a mechanical forklift is available on-site for offloading.
  • Client Duty: Where a forklift is not required, the Client must arrange adequate physical assistance to unpack and move materials indoors immediately upon arrival.
  • Obstructions: The delivery address must have clear access for large commercial vehicles, free from low trees or tight weight restrictions.
  • Redelivery: If a delivery fails due to poor access, lack of a required forklift, or absent client assistance, the Client must pay all redelivery costs.

5. Click & Collect (Warehouse Pickup)

  • Option: Clients may opt to collect orders directly from the Company warehouse to avoid delivery charges.
  • Notification: The Company will notify the Client by email or phone when the order is ready for collection.
  • Timeframe: Orders must be collected within 7 working days of the readiness notification unless agreed otherwise.
  • Vehicle Suitability: The Client is solely responsible for ensuring their collection vehicle is suitable for the weight and dimensions of the goods.
  • Loading: The Company will assist with forklift loading onto suitable commercial vehicles but accepts no liability for transit damage once the vehicle leaves the premises.

6. Delivery Schedules, Inspection and Acceptance

  • Timeframes: Dates and time slots given for delivery or collection readiness are realistic estimates only.
  • Delays: The Company is not liable for delays caused by manufacturer shortages, shipping disruption, or adverse weather.
  • Signing for Goods: Once goods are delivered and signed for, they are deemed received in good order, as expected, and free from visible damage. Any visible damage or shortage must be noted on the delivery documentation at the point of signing.
  • Concealed Issues: Any concealed damage, defect, or shortage not apparent on delivery must be reported in writing within 48 hours of arrival or collection.

7. Measurements, Installation and Site Suitability

  • Measurements: It is the responsibility of the Client to ensure all measurements are correct, including heights and waste allowances.
  • Installation Guidelines: The installation guidelines for each system must be followed in full. We cannot guarantee any product where installation has been carried out incorrectly.
  • Site Conditions: All relevant environmental conditions, damp checks, and the suitability of the building where the floor is to be installed are the responsibility of the installer.
  • Gymflex Systems: Gymflex floor systems should only be installed and used as detailed within the New Era literature.

8. Materials and Returns

  • Natural Variations: Natural flooring products such as timber or stone exhibit natural variations in colour, grain, and texture.
  • Standard Returns: Standard, non-bespoke stocked items may be returned within 14 days subject to a 25% restocking fee.
  • Condition: Returned goods must be completely unopened, undamaged, and in their original packaging.
  • Part Boxes and Packs: Any part boxes or part packs are non-refundable. A credit may be offered on all undamaged, unopened boxes returned by the Client.

9. Limitation of Liability

  • Maximum Cap: Our total liability for any claim regarding orders or deliveries shall not exceed the total price paid for the goods.
  • Indirect Loss: The Company is never liable for missed fitter fees, loss of profits, or consequential damages arising from delayed deliveries or failed collections.

10. Governing Law

  • Jurisdiction: This agreement is governed exclusively by the laws of England and Wales.
  • Disputes: Any legal proceedings must be brought through the courts of England and Wales.