Privacy Policy

Effective date: 1 January 2026

At New Era Floor Systems (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit or interact with our website newerafloorsystems.co.uk. It also explains your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

New Era Floor Systems is a provider of specialist flooring systems, including sports, acoustic, and performance floors.

2. Personal Data We Collect

When you use our Site or contact us, we may collect the following personal data:

a. Personal Details You Provide Directly

• Name
• Email address
• Telephone number
• Company / business name
• Any message content you submit (e.g., via contact or quote forms)

b. Technical Data Collected Automatically

• IP address
• Browser type and version
• Operating system
• Pages you visit and activity on our Site (via cookies and tracking technologies)

3. How We Use Your Personal Data

• To respond to your enquiries and requests
• To provide services, including quotes or consultations
• To improve our services and Site functionality
• For legitimate business interests such as analytics, troubleshooting, and internal reporting
• To comply with legal obligations

We will only use your personal data where we have a lawful basis to do so under UK GDPR (e.g., consent, contract performance, legitimate interests).

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect analytics information about how the Site is used. Cookies help us remember preferences, analyse Site traffic, and understand how visitors interact with the Site. You can manage cookie preferences through your browser settings or via any cookie consent banner on the Site.

5. Data Sharing and Third Parties

We may share your information with:

• Service providers who help us operate the Site or fulfil services (e.g., analytics or hosting services)
• Third parties authorised by you (such as when you sign up for updates or marketing communications)
• Legal or regulatory authorities, when required by law or to enforce our rights

We do not sell your personal data to external marketers.

6. Data Security and Retention

We implement appropriate organisational and technical security measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

We retain your personal data only as long as necessary to fulfil the purposes described, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Legal Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete information
• Delete information (where legally permitted)
• Restrict or object to processing
• Data portability, where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at sales@newerafloorsystems.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you think your data has been handled unlawfully.

8. Children’s Privacy

This Site is not directed at children under 13. We do not knowingly collect personal data from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact: